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RETURNS & REFUNDS

Returns? No problem. 

NO RETURNS ON ANY PERSONALIZED ITEMS.
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
The Return can be Ran through this link: https://track.shipstation.com/f/r/e/UfrGFQVeyM2t6GU0dOMlJg%3D%3D#
You will Receive a Pre-Paid Label via E-mail. Please attach a note as to whether you'd like a REFUND or REPLACEMENT. 
 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@adinasjewels.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@adinasjewels.com. 
Shipping
To return your product, you should mail your product to
2315 Quentin Road 
Brooklyn NY, 11229
United States of America


You will NOT be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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