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RETURNS & REFUNDS

Returns? No problem. 

Our policy lasts 15 days within the date of delivery. You will have the option to receive a full refund or a store credit/exchange an item of equal or lesser value. If 15 days have gone by since your delivery date, unfortunately we can’t offer you a refund nor an exchange. To complete your return, we require a receipt or proof of purchase.

MAXIMUM 1 EXCHANGE PER ORDER

*NO RETURNS/EXCHANGES for ALL Black Friday/Cyber Monday Orders*

The Return can be processed through this link: AJ Pre-Paid Labels

For the month of December we will be conducting return requests manually. Please email us at returns@adinasjewels.com  to see if your eligible. If you are, you will receive a Pre-Paid Label via E-mail. 

Please fill out this form to expedite the return process: AJ Return Form
NO RETURNS ON ANY PERSONALIZED ITEMS.
 

INTERNATIONAL RETURNS

For International Returns all the same rules apply, except the shipping must be paid for by the customer and sent to:

1416 Avenue M

STE 501

Brooklyn, NY 11230

USA

Please ship your package insured and pre-paid via your preferred carrier. We cannot accept responsibility if uninsured.

 

REPAIRS & RE-PLATING

Free Repairs & Re-Plating Within 60 Days post Delivery.

AFTER 60 DAYS

Re-plating: $14.99

Repairs: $24.99

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged within 60 days and will need to be thoroughly inspected by our team.

Depending on where you live, the time it may take for your exchanged product to reach you. It typically takes between 5-7 Business Days, but it may vary.

If you need to exchange it for the same item, please send us an email at

returns@adinasjewels.com 


Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank - there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@adinasjewels.com 

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