Frequently Asked Questions
Initial term: The 12-month period that activates after you have unlocked your first tier. This term will only occur once.
New term(s): The 12-month period(s) that activates after you have been upgraded or downgraded between tiers. This will occur multiple times throughout yourprogress with the Loyalty Program.
Balance: The accrual spend of order totals during a given term.
Order total: Total amount that has been spent in a single order
Checkpoint: The 'balance' necessary to enter a new tier
New-tier purchase-:the purchase that has allowed you to surpass a checkpoint to enter a new tier.
Excess amount:the residual spend amount that remains after you have surpassed a checkpoint and broken into the next tier.
Become an Adina's Gal for free by simply making an account! You will automatically beeligible to receive 15% off your purchases. Discount will be applied when you use the code: ADINASGAL at checkout. After your first purchase you will be placed at the appropriate tier for the checkpoint you have surpassed, or get closer to unlocking your first tier. You then have 12 months (initial term) to accrue your balance. For every purchase thereafter within the initial term, the order total(s) will be added to your balance, getting you one step closer to the next tier.
You will remain in your tier for 12 months (initial term). During that initial term, you mayeither spend enough to enter a new tier or be downgraded to the tier that matches howmuch you have spent in that initial term. Whenever you enter a new tier (upgrade or downgrade), a new term will begin.You must surpass a checkpoint in order to elevate to the next tier within the initial termafter making your first purchase or within the new term after entering a new tier (downgraded or upgraded). For example, your first purchase was $50→ Your next purchase was $125→ Your total spend = $175. You are now a Silver Adina's Gal and have earned a $15 coupon. You will be a Silver Adina's Gal for your initial term or until you spend an additional $125 within your initial term to become a Gold Adina's Gal.
You have been downgraded to the tier that matches the amount you have spent withinthe most recent term. For example, if you started as a Gold Adina's Gal at $300 spent, you will remain in thistier for your initial term. If you only spend $150 during the initial term, you will be downgraded to a Silver Adina's Gal (checkpoint= $150 spent) for the new term. If you are an Adina's Gal, you cannot be downgraded as that is the base tier. After being downgraded, you can still accrue your balance within your new term in order to move up in tiers.Can I get rewards for purchases I made before I was a Loyalty Program Member? Since the program was not active before March 17th, 2021, any purchases made before March 17th cannot be applied to your account. If you make a purchase without being a member after March 17th, 2021, you must sign up to become a member with the same email address you used at check out.Then, the order total(s) from your past purchase(s) will retroactively be applied to your balance.
You must have an account in order to redeem your rewards. If you would like to redeem the rewards you are eligible for, you must first be logged in. You can then select your reward at checkout using the drop-down menu, by redeeming from the Rewards Page, or by entering the appropriate coupon code. Only one coupon can be used per order. It cannot be combined with other live codes or live rewards (referrals, birthday, tiers). I've entered a new tier with my last purchase, but now I want to return it. What will happen to my reward? You have made a purchase that has allowed you to surpass a tier checkpoint and enter a new tier (new-tier purchase). If you decide to return this purchase, the rewards that you had earned from this new-tier purchase will be deducted from your total balance. You will then be downgraded to the tier you lived in before the new-tier purchase was made.
If you spend $500 on your first purchase you will havethe option to use a$15, $30,or $50 coupon on your next purchase. Using any of the three coupons will deductthat coupon amount from your total reward balance. For example, you have a total reward balance of $50 after spending $500 on yourfirst purchase. If you chose to use the $30 coupon- you would have a remaining total balance of $20 in rewards. You can then continue to accrue rewards on top ofthat balance - or - use the $15 coupon on your next purchase.
Share the love! Invite your friends by using our Referral Program. By referring a friend atany time, you will receive $15 off your next purchase. Your $15 off will activate after yourfriend completes a purchase of $30+ using their referral code. You are unable to send yourself a referral, our systems will automatically catch any potentially fraudulent activity. This coupon cannot be combined with other live offers or rewards.
After signing up for Birthday Rewards, you will be eligible to receive a $10 birthday coupon issued annually. However, if your birthday falls anywhere within the initial 30 days, the $10 reward will not be activated until 30 days has elapsed since signing up for Birthday Rewards. Our system does this to protect from any potentially fraudulent activity.
Your Birthday Rewards coupon will remain live for 3 months after the coupon code is issued. All other rewards and coupons will remain live for 1 year.